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What Is CX? Increase Revenue by 8% With Optimized CX Flows (+ Free Checklists)

Do you have a brand that you go back to, time and time again? If you do, what is it about this brand that’s captured your loyalty? I do not doubt that an exceptional customer experience plays its part. That is, think about how that brand makes you feel. Good huh? According to Bain & […]

The post What Is CX? Increase Revenue by 8% With Optimized CX Flows (+ Free Checklists) first appeared on Process Street | Checklist, Workflow and SOP Software.

5 Tips to Make Your Customer Success Vectors Actual Vectors (KSIs Not KPIs)

79% of marketers state customer experience strategies need to focus on customer retention. Yet, according to McKinsey and Company, there’s too much focus on churn reduction with a lack of consideration on what the customer wants. When thinking about common metrics used in customer success – e.g. customer health scores – these are in-the-moment snapshots […]

The post 5 Tips to Make Your Customer Success Vectors Actual Vectors (KSIs Not KPIs) first appeared on Process Street | Checklist, Workflow and SOP Software.

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