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How to Manage a Successful CS Transformation to Be More Customer-Centric

A recent Deloitte study found a mere 30% of respondents stated customer success was a strategic priority by the board of directors. Only 26% reported official business communications to regularly mention customer success. At Process Street, we find this concerning. Technological advancements and the rise of Industry 4.0 are altering the business landscape. Businesses are […]

The post How to Manage a Successful CS Transformation to Be More Customer-Centric first appeared on Process Street | Checklist, Workflow and SOP Software.

7 Steps To Procurement Management To Optimize Processes Responsible for ~70% of Revenue

Procurement directly impacts an organization’s bottom-line and can be responsible for 70% of revenue. With this in mind, it’s important to get procurement right. The world of procurement has undergone tremendous changes in the past couple of years. Changes of particular importance when thinking about procurement management include: Digital transformation: With 85% of organizations believing […]

The post 7 Steps To Procurement Management To Optimize Processes Responsible for ~70% of Revenue first appeared on Process Street | Checklist, Workflow and SOP Software.

Femtech & Wellness Apps: How to Find Product-Market Fit in a Pandemic

“In the midst of every crisis lies great opportunity.” – A. Einstein I’ll refrain from attempting to mask something as devastating as the coronavirus with a silver lining. Nonetheless, there’s no denying that while the world goes bust there is one industry that continues to boom: Tech. Since the first half of 2020, health and […]

The post Femtech & Wellness Apps: How to Find Product-Market Fit in a Pandemic first appeared on Process Street | Checklist, Workflow and SOP Software.

89% of Execs Swear By BizOps for Advanced Decision Making in Their Org (Plus Checklists!)

Every 20 seconds, $1 million is wasted globally through poor investments that don’t align well with a given organization’s goals and strategy. This is according to a 2018 Pulse of Profession (PMI) report. The report also indicated that organizations waste 9.9% for every dollar invested due to poor strategic goal delivery. Yet, as a solution […]

The post 89% of Execs Swear By BizOps for Advanced Decision Making in Their Org (Plus Checklists!) first appeared on Process Street | Checklist, Workflow and SOP Software.

Upgrade the Customer Journey with User Experience Maps and Reduce Churn

This is a guest post by Ray Slater Berry, a freelance writer for Chameleon with over nine years of content marketing and social media experience. He specializes in product tech, travel, and SaaS. Ray is also a published fiction writer, with his first novel titled Golden Boy. “Every dollar invested in ease of use returns […]

The post Upgrade the Customer Journey with User Experience Maps and Reduce Churn first appeared on Process Street | Checklist, Workflow and SOP Software.

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