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The Importance of Core Values: How to Captivate Customers & Compel Teams

“Well-defined values don’t sound like the safe platitudes of a Hallmark card” – Patrick M. Lencioni, Management guru Lencioni also wrote that “Most values statements are bland, toothless, or just plain dishonest. [They] create cynical and dispirited employees, alienate customers, and undermine managerial credibility.” For early stage startups, formal value statements are multi-functional; they should […]

The post The Importance of Core Values: How to Captivate Customers & Compel Teams first appeared on Process Street | Checklist, Workflow and SOP Software.

How to Manage a Successful CS Transformation to Be More Customer-Centric

A recent Deloitte study found a mere 30% of respondents stated customer success was a strategic priority by the board of directors. Only 26% reported official business communications to regularly mention customer success. At Process Street, we find this concerning. Technological advancements and the rise of Industry 4.0 are altering the business landscape. Businesses are […]

The post How to Manage a Successful CS Transformation to Be More Customer-Centric first appeared on Process Street | Checklist, Workflow and SOP Software.

How to Optimize Magento Stores to Suit Core Web Vitals Standards

Alex Husar is the Chief Technology Officer at Onilab. For over eight years, he’s been working on Magento migration and development projects as well as building progressive web apps (PWAs). Alex is an expert in full-stack development who shares his expertise and in-depth knowledge on modern technologies and Computer Software Engineering. Ecommerce businesses all over […]

The post How to Optimize Magento Stores to Suit Core Web Vitals Standards first appeared on Process Street | Checklist, Workflow and SOP Software.

Should You Be More Product Oriented? Practical Advice From Wes Bush

When I was still teaching, the three main points of advice I found myself repeating were: Take your time. Keep it simple. Don’t bite off more than you can chew. As it turns out, those three statements apply to most things in life – including business. Especially business. I know. We’ve been in an era […]

The post Should You Be More Product Oriented? Practical Advice From Wes Bush first appeared on Process Street | Checklist, Workflow and SOP Software.

How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!)

To excel at customer success you need to understand your customer health score. According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures. A customer health score is a metric used to determine whether customers are […]

The post How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!) first appeared on Process Street | Checklist, Workflow and SOP Software.

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