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How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!)

To excel at customer success you need to understand your customer health score. According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures. A customer health score is a metric used to determine whether customers are […]

The post How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!) first appeared on Process Street | Checklist, Workflow and SOP Software.

What Is CX? Increase Revenue by 8% With Optimized CX Flows (+ Free Checklists)

Do you have a brand that you go back to, time and time again? If you do, what is it about this brand that’s captured your loyalty? I do not doubt that an exceptional customer experience plays its part. That is, think about how that brand makes you feel. Good huh? According to Bain & […]

The post What Is CX? Increase Revenue by 8% With Optimized CX Flows (+ Free Checklists) first appeared on Process Street | Checklist, Workflow and SOP Software.

Employee Rewards: How to Evaluate Performance & Encourage Better Work

Gabe Nelson is a content specialist of over 7 years of experience, currently working with bonus.ly. He has a passion and keen understanding when it comes to HR and employee management. He has written hundreds of content pieces in numerous niches. Currently, he lives in Missouri with his wife and kids. Your employees are the […]

The post Employee Rewards: How to Evaluate Performance & Encourage Better Work first appeared on Process Street | Checklist, Workflow and SOP Software.

Essential Etiquette for Customer Success Communications

This is a guest post by Andriy Zapisotskyi. Andriy is a Growth Manager at Mailtrap. He has over 5 years of experience in the field of marketing & loves to network with new people. Jeff Gardner (Director of Customer Support & Success at Intercom in the early days) on customer communications: “It’s got to be […]

The post Essential Etiquette for Customer Success Communications first appeared on Process Street | Checklist, Workflow and SOP Software.

Business Plan vs. Business Proposal: What’s The Difference?

Seema is a Product Expert at Revv, a leading document management software and eSignature company that provides business document templates that help run your business. She believes in the power of words and storytelling and loves spending her time creating exciting and knowledgeable content of the SaaS world. When not working, you can often find […]

The post Business Plan vs. Business Proposal: What’s The Difference? first appeared on Process Street | Checklist, Workflow and SOP Software.

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