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Essential Etiquette for Customer Success Communications

This is a guest post by Andriy Zapisotskyi. Andriy is a Growth Manager at Mailtrap. He has over 5 years of experience in the field of marketing & loves to network with new people. Jeff Gardner (Director of Customer Support & Success at Intercom in the early days) on customer communications: “It’s got to be […]

The post Essential Etiquette for Customer Success Communications first appeared on Process Street | Checklist, Workflow and SOP Software.

Customer Success 2.0: The Essential Software Stack to Execute McKinsey’s Model

Research shows that a 5% increase in customer retention rates can boost profits by 55%. With this in mind, when it comes to customer success, it’s important you play your cards right to retain your customers. In this Process Street article, we draw from McKinsey & Company’s post, Introducing customer success 2.0: The new growth […]

The post Customer Success 2.0: The Essential Software Stack to Execute McKinsey’s Model first appeared on Process Street | Checklist, Workflow and SOP Software.

Employee Rewards: How to Evaluate Performance & Encourage Better Work

Gabe Nelson is a content specialist of over 7 years of experience, currently working with bonus.ly. He has a passion and keen understanding when it comes to HR and employee management. He has written hundreds of content pieces in numerous niches. Currently, he lives in Missouri with his wife and kids. Your employees are the […]

The post Employee Rewards: How to Evaluate Performance & Encourage Better Work first appeared on Process Street | Checklist, Workflow and SOP Software.

Why Excel Sucks for Employee Onboarding (You Could be Losing Millions)

“Employees in a well-structured onboarding program are 69% more likely to remain at the company after 3 years.” – Society for Human Resource Management (SHRM), 2010 Employee Benefits 1 out of 25 employees leave their new job due to substandard onboarding experiences. In contrast, a good employee onboarding program can boost employee retention by 69% […]

The post Why Excel Sucks for Employee Onboarding (You Could be Losing Millions) first appeared on Process Street | Checklist, Workflow and SOP Software.

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