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Should You Be More Product Oriented? Practical Advice From Wes Bush

When I was still teaching, the three main points of advice I found myself repeating were: Take your time. Keep it simple. Don’t bite off more than you can chew. As it turns out, those three statements apply to most things in life – including business. Especially business. I know. We’ve been in an era […]

The post Should You Be More Product Oriented? Practical Advice From Wes Bush first appeared on Process Street | Checklist, Workflow and SOP Software.

How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!)

To excel at customer success you need to understand your customer health score. According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures. A customer health score is a metric used to determine whether customers are […]

The post How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!) first appeared on Process Street | Checklist, Workflow and SOP Software.

An Interview with Ivy: Shape Up From a Product Designer’s Perspective

I wrote a post about Shape Up, a development methodology, and you the reader wanted me to dive deeper. So, I did just that and interviewed Process Street’s Product Designer, Ivy. Ivy answers common questions concerning how Shape Up works in practice, and although I briefly touch on the core phases of Shape Up’s approach, […]

The post An Interview with Ivy: Shape Up From a Product Designer’s Perspective first appeared on Process Street | Checklist, Workflow and SOP Software.

Human Capital Theory: Still Relevant or Woefully Outdated for Our Knowledge Economy?

“Our human capital stock is ready to go back to work.” – Kevin Hassett In May 2020, White House advisor Kevin Hassett drew public ire by referring to the American workforce as “human capital stock.” US Representative Alexandria Ocasio-Cortez asserted the term was not only outdated but inherently racist. This raised a very important question […]

The post Human Capital Theory: Still Relevant or Woefully Outdated for Our Knowledge Economy? first appeared on Process Street | Checklist, Workflow and SOP Software.

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