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Customer Success 2.0: The Essential Software Stack to Execute McKinsey’s Model

Research shows that a 5% increase in customer retention rates can boost profits by 55%. With this in mind, when it comes to customer success, it’s important you play your cards right to retain your customers. In this Process Street article, we draw from McKinsey & Company’s post, Introducing customer success 2.0: The new growth […]

The post Customer Success 2.0: The Essential Software Stack to Execute McKinsey’s Model first appeared on Process Street | Checklist, Workflow and SOP Software.

Business Plan vs. Business Proposal: What’s The Difference?

Seema is a Product Expert at Revv, a leading document management software and eSignature company that provides business document templates that help run your business. She believes in the power of words and storytelling and loves spending her time creating exciting and knowledgeable content of the SaaS world. When not working, you can often find […]

The post Business Plan vs. Business Proposal: What’s The Difference? first appeared on Process Street | Checklist, Workflow and SOP Software.

5 Tips to Make Your Customer Success Vectors Actual Vectors (KSIs Not KPIs)

79% of marketers state customer experience strategies need to focus on customer retention. Yet, according to McKinsey and Company, there’s too much focus on churn reduction with a lack of consideration on what the customer wants. When thinking about common metrics used in customer success – e.g. customer health scores – these are in-the-moment snapshots […]

The post 5 Tips to Make Your Customer Success Vectors Actual Vectors (KSIs Not KPIs) first appeared on Process Street | Checklist, Workflow and SOP Software.

Human Capital Theory: Still Relevant or Woefully Outdated for Our Knowledge Economy?

“Our human capital stock is ready to go back to work.” – Kevin Hassett In May 2020, White House advisor Kevin Hassett drew public ire by referring to the American workforce as “human capital stock.” US Representative Alexandria Ocasio-Cortez asserted the term was not only outdated but inherently racist. This raised a very important question […]

The post Human Capital Theory: Still Relevant or Woefully Outdated for Our Knowledge Economy? first appeared on Process Street | Checklist, Workflow and SOP Software.

89% of Execs Swear By BizOps for Advanced Decision Making in Their Org (Plus Checklists!)

Every 20 seconds, $1 million is wasted globally through poor investments that don’t align well with a given organization’s goals and strategy. This is according to a 2018 Pulse of Profession (PMI) report. The report also indicated that organizations waste 9.9% for every dollar invested due to poor strategic goal delivery. Yet, as a solution […]

The post 89% of Execs Swear By BizOps for Advanced Decision Making in Their Org (Plus Checklists!) first appeared on Process Street | Checklist, Workflow and SOP Software.

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